Users' questions

Why is my Surface Pro stuck on the Windows logo?

Why is my Surface Pro stuck on the Windows logo?

Press and hold the volume-up button and the power button at the same time until the screen turns off (about 15 seconds), then release both. The screen may flash the Surface logo, but continue holding the buttons down for at least 15 seconds. Press and release the power button to turn your Surface back on.

Why did Microsoft Surface fail?

It seemed like a strange move at the time, especially as Windows tablets were waning in popularity. But what really flopped was the ARM-based Surface RT, in large part because of Windows RT’s poor app support. Indeed, the Surface RT failed to capture market share, as did all other Windows RT devices.

Why is my Surface stuck on the Surface screen?

Hold down the power and volume up button for about 35 seconds. Now hold down the power and volume up button again. This should boot your Surface pro 3 to a black screen that will allow you to change some settings. Just click exit when you get to that screen and the surface should boot normally.

How do I get the surface logo on my computer?

Insert the USB recovery drive into the USB port on your Surface, and then press and hold the volume-down button while you press and release the power button. When the Surface logo appears, release the volume-down button. For more info, see Creating and using a USB recovery drive.

Why is the Microsoft logo on my screen?

The Microsoft or Surface logo remains on a black screen and Windows doesn’t start. Getting devices ready or a spinning circle may also appear on the screen below the logo. If you see this, try the solutions below, in order.

What’s the problem with my Surface Pro 7?

My Surface Pro 7 appears to have developed a recurring problem. When boot up the computer, rather than load up the desktop I have the windows icon on a black screen which seems to flicker or scroll dowards repetitively. When I hold down the on button to rest all works fine.

What to do when your Microsoft Surface won’t turn on?

Connect to a keyboard or use an integrated keyboard. Then press the Windows logo key + Ctrl + Shift + B. If you’re in tablet mode, quickly press the volume-up and volume-down buttons three times. Force a shutdown. If charging your Surface and the keyboard or tablet shortcuts didn’t work, you can try to force a shutdown, and then restart.