Users' questions

How can I retrieve my lost mail from SingPost?

How can I retrieve my lost mail from SingPost?

Alternatively you can call Return Letter Unit at 68456670 68456675. You’ll receive an email from SingPost, regarding which post office to collect the Lost Mail. For collection, print the email and bring along your IC. We can actually trust singpost even with normal mails.

What happens if SingPost lost mail?

How much will I be compensated if my registered mail item is lost? The maximum liability of SingPost is limited to S$68.00 per article or the declared value of the content, whichever is lower. There will be no compensation for documents. You may purchase insurance offered by SingPost’s insurers, if required.

What happens if my mail gets lost?

Missing Mail is mail that has not been delivered by the expected delivery date. Submit a Missing Mail search request at MissingMail.USPS.com. File a claim (for insured items meeting the appropriate timeframe).. Visit your local Post Office™ location for assistance in filling out a Missing Mail request.

How often does mail get lost at SingPost?

While SingPost does not track basic mail, the ratio of lost registered articles is one to 500,000. SingPost receives 60,000 to 70,000 packages a day, an increase of 40 per cent from five years ago, said Mr Tan Tien Po, the firm’s senior vice-president for domestic mail.

When do I need to make an enquiry with SingPost?

Enquiry must be made within six (6) months from the date of posting. Registered Service is a Sign-For service that requires a signature on delivery in Singapore and most destinations. Registered Service provides an added security for mail items up to 2 kg and offers limited online tracking capability.

Where can I post a letter in Singapore?

Posting is only available at the SingPost Bulk Mail Centre at the following address, and payment of charges shall be in cash or NETS. Bulk Mail Centre, 10 Eunos Road 5, East Entrance, Singapore Post Centre, Singapore 408600.

How many packages does SingPost receive a day?

While SingPost does not track basic mail, the ratio of lost registered articles is one to 500,000. SingPost receives 60,000 to 70,000 packages a day, an increase of 40 per cent from five years ago, said Mr Tan Tien Po, the firm’s senior vice-president for domestic mail. Of these, about 15 to 20 per cent are from overseas.