# How is NPS score calculated?

## How is NPS score calculated?

Your Net Promoter Score is calculated by: Subtracting the percentage of detractors from the percentage of promoters. For example, if 10% of respondents are detractors, 20% are passives and 70% are promoters, your NPS score would be 70-10 = 60. Your NPS could range from -100 to 100.

## How do you calculate NPS on a 10 point scale?

To calculate NPS, survey customers and see how likely they are to recommend your business on a scale of 0-10. Organize responses into Detractors (0-6), Passives (7-8), and Promoters (9-10). Then, subtract the percentage of Detractors from the percentage of Promoters to determine your overall Net Promoter Score.

**What is NPS and how do you measure it?**

The Net Promoter Score is calculated as the difference between the percentage of Promoters and Detractors. The NPS is not expressed as a percentage but as an absolute number lying between -100 and +100. For instance, if you have 25% Promoters, 55% Passives and 20% Detractors, the NPS will be +5.

### What is a good Net Promoter Score?

Creators of NPS, Bain & Company, suggest a score: Above 0 is good, Above 20 is favorable, Above 50 is excellent, and.

### What is the formula for the Net Promoter Score?

A Net Promoter Score definition, in simplest terms, is the percentage of detractors subtracted from the percentage of promoters. You’ll do this by following this simple formula: (Number of Promoters – Number of Detractors) / (Number of Respondents) x 100

**How Net Promoter Score can help your business?**

enabling the Support team to serve the customers

## What is Net Promoter Score (NPS)?

The Net Promoter Score (NPS) is a customer loyalty metric that businesses use to gauge how their customers feel about them. Companies with high a NPS are more likely to achieve long-term profitable growth.

## How to compute NPS score?

1) Ask your customers how likely they are to recommend your product to others. 2) Then, categorize their responses into promoters (9-10), passives (7-8), and detractors (0-6). 3) Subtract % of detractors from % of promoters. 4) At last, benchmark your NPS Score.