How do you use positive language in customer service?

How do you use positive language in customer service?

Positive language means telling a customer what you can do for them, rather than what you can’t….Accentuate the positive. Eliminate the negative.

Negative language Positive language
Tells what cannot be done Tells what can be done

What can I say instead of sorry customer service?

A quick summary of bad vs. “Thank you for letting us know.” “I’m sorry.” “I’m sorry but this is what I can do instead.” “It’s working fine for me.”

Which is the best phrase for customer service?

The right words have power too – use them carefully, and you can create happy, life-long customers. Click to tweet. Positive customer service phrases can enhance customer engagement, drive up satisfaction, and reduce customer churn rate.

How to create positive phrases for customer service?

It’s your job, so take pride in your role as a customer service agent and use the right words and positive phrases to communicate your confident attitude. Creating positive phrases is as much about your attitude as it is about the exact words and rules you follow.

What to say to a challenging customer in fluentu?

FluentU will get you ready to help every kind of customer in a diplomatic and polite way. Give it a free try and see for yourself! Oftentimes, great customer service means apologizing to an unhappy customer even when it’s not your fault. It means thanking them for their business, even when they’re giving you a challenging situation.

Are there magic formulas for customer service phrases?

I wish I could tell you, ‘Here are 10 customer service phrases to guarantee success.’ The truth is I can’t. Customer service is about people. And—with people—magic formulas don’t exist. It’d be wonderful if all we needed was a cheatsheet of say and don’t say phrases. Unfortunately, things aren’t that simple.