What is the role of the counter staff?

Counter people serve the customers that come into the shop. They take orders and provide assistance quickly so as to keep queues at a minimum. Counter people also answer questions about the menu or product.

What are the responsibilities of a cafe owner?

A restaurant owner’s specific job duties vary from day to day, but there are several core tasks common to all restaurant owners:

• Develop Business Strategy. It’s up to restaurant owners to develop business strategies for their restaurant.
• Supervise Employees.
• Promote the Restaurant.
• Manage Finances.
• Oversee Inventory.

What are barista responsibilities?

A Barista, or Coffee Bar Attendant, is responsible for preparing and serving coffee and other beverages to customers in a coffee house or cafe. Their duties include working with other Baristas to help take orders, make drinks and provide timely service to customers.

What’s the job description of a coffee shop barista?

As with many front-line food service jobs, a barista performs the basic customer service tasks of taking the customer’s orders, processing payment and delivering food or beverages. In doing so, he becomes the face of the shop, and the quality of his service figures prominently in the customer’s overall impression of the whole company.

What kind of work does a counter person do?

Counter people are usually the first point of contact a customer has with a business. They are most often found in the food and entertainment industries, taking customers’ food orders or ticket requests.

What’s the job description of a coffee shop cashier?

Getting into arguments with customers can lead to physical altercations and negative online reviews. As a cashier, part of your customer service duties will include knowing when to handle complaints yourself and when to escalate a customer concern to a barista or manager.

What do you do at a coffee shop?

Café Chef Customer Service Duties Many coffee shops have expanded to include hot and cold food, smoothies, fresh fruits and veggies, and other items beyond just offering a few pastries or energy bars. Café chefs either order food from catering companies or prepare food on-site.