Users' questions

How much does a IT help desk make?

How much does a IT help desk make?

IT Help Desk Salaries

Job Title Salary
Deloitte IT Help Desk salaries – 1 salaries reported $64,000/yr
Optus IT Help Desk salaries – 1 salaries reported $60,000/yr
JB Hi-Fi IT Help Desk salaries – 1 salaries reported $60,000/yr
Probe Group IT Help Desk salaries – 1 salaries reported $38,000/yr

How much does an IT technical analyst make?

How much does an IT Technical Analyst in United States make? The highest salary for an IT Technical Analyst in United States is $114,951 per year. The lowest salary for an IT Technical Analyst in United States is $53,062 per year.

How much does a help desk analyst make?

Filter by location to see Help Desk Analyst salaries in your area. Salary estimates are based on 2,019 salaries submitted anonymously to Glassdoor by Help Desk Analyst employees. How much should you negotiate? See how your offer stacks up to other pay packages and negotiate confidently.

What are the three levels of help desk analyst?

Here are the three levels of analysts: A Tier 1 help desk analyst typically takes the initial inquiry and manages relatively simple hardware, software or network issues. If they can’t address the problem, they escalate it to a Tier 2 analyst. A Tier 2 analyst is able to resolve more complex systems and applications problems.

What should a Tier 3 help desk analyst do?

Tier 3 professionals are also expected to maintain documentation such as knowledge base articles or FAQs, and inspect the ticketing system for trends to help drive improvements to the help desk as well as IT products. Devising preventive solutions is one example of how a Tier 3 help desk analyst specifically adds value to the organization.

How are customer service requests tracked at a help desk?

Help desk requests are tracked using a ticketing system. The most efficient help desks have standards set for ticket quality, like average time to resolution and percentage of tickets that are escalated to higher levels. These standards are used to measure the quality of service, as well as to detect trends in product quality.