How long is H Samuel warranty?

12 months
All our repairs are guaranteed for 12 months. Your statutory rights are not affected. This covers workmanship and materials, and applies from the time you collect your repaired item from us.

Does H Samuel buy back jewelry?

H Samuel will not offer the second-hand product to customers, but sell it to businesses instead. H Samuel’s offer, launched this week on its website, applies to white, yellow and rose gold jewellery and the retailer said it will offer “competitive rates” for gold from 9ct to 22ct.

Are jewelry warranties worth it?

Although some jewelry stores have them, extended warranties aren’t usually worth much. If you have a rider on your homeowners insurance for your ring and it’s lost, damaged, or stolen, your policy will often cover it without an extended warranty. A comprehensive insurance policy offers better protection.

Does H Samuel use real diamonds?

All of our diamonds are reasonably sourced and we are a member of the RJC (Responsible Jewellery Council) and strictly adhere to The Kimberley Process. Samuel offer excellent quality diamonds with great sustainability and whether you’re looking for a new ring, earrings or necklace you’ve come to the right place.

Is the H Samuel jewellery cleaning range safe?

So, we have teamed up with Brillante to offer the H.Samuel Jewellery Cleaning Range – a safe, all-in-one solution to cleaning, protecting and storing your jewellery and watches. Find our jewellery cleaning range in store.

Is there a lifetime warranty for Samuels jewelers?

If you have a lifetime warranty that was purchased after 2013 and before May 2018, your plan may be with Asurion. If so, you can contact Asurion to find out how to get warranty repairs done. If you have a three year service plan purchased after May 2018, your plan may be with Jewelers Mutual, and you can contact Jewelers Mutual to find out more.

Can a faulty item be returned to H Samuel?

Please note that certain items cannot be returned unless H.Samuel is at fault. These are personalised or engraved items. If you do receive a faulty item please follow one of the procedures outlined in our How to return an item section.

How long does it take for H Samuel jewellery to be repaired?

This depends on the type of jewellery and what work is required. Bring your item to us and we will give you a FREE estimate. All our repairs are guaranteed for 12 months. Your statutory rights are not affected. This covers workmanship and materials, and applies from the time you collect your repaired item from us.