Users' questions

How do I turn my water on in Dallas?

How do I turn my water on in Dallas?

Water Services Within Dallas, water, sewage and garbage collection are part of city services. To initiate services, contact the city’s Customer Service Number at (214) 651-1441. Representatives are available Monday through Friday from 8:00 am to 5:00 pm.

Where can I pay my Dallas water Bill?

Customers who receive their bills electronically may pay:

  1. Online – through their financial institutions.
  2. Online at, with a bank account or.
  3. By mail to- City of Dallas, City Hall.
  4. By Phone – 214/65​1-1441​
  5. In person – Lobby located at City Hall, 1500 Marilla Street,

What are my watering days in Dallas?

Everyone may turn on the sprinklers twice a week in Dallas: Those whose addresses end in an even number can water on Sundays and Thursdays. Those with addresses ending in an odd number can use their sprinklers on Saturdays and Wednesdays.

Is the City of Dallas Open?

The City of Dallas is open, but City Hall is CLOSED unless you have an appointment.

How to contact the city of Dallas Water Utilities?

Customer Service New accounts; Billing inquiries; Changes in service; or General information, call DWU’s Customer Service Division (8:00 a.m. to 5:00 p.m., Monday through Friday) at (214) 651-1441 or by email to: [email protected]. Capital Services Pipeline Project Management Stormwater Project Management

How to pay your water bill in Dallas?

If any Dallas Water Utilities (DWU) customers have concerns about paying their bill in-person at our many payment locations, there are many ways to make payments, including mailing a check, paying by phone at 214-651-1441, online at the City of Dallas ePay site and/or through your personal bank application.

How to report a water main break in Dallas?

To report the following water and sewer emergencies: Main breaks; Fire hydrant leaks; or Stopped sewers; or to request Meter leak repairs; or Emergency water turn-offs; contact the City Services Dispatch at 3-1-1 when dialing from inside the city limits, or (214) 670-5111 when dialing from outside the city limits.

How is water use estimated in the Dallas area?

Occasionally Water Use is Estimated Wastewater Use is Estimated Monthly Bills How Your Residential Winter Months Wastewater Average is Calculated Billing Billing Cycle Stormwater Management Leak Adjustments How To Pay Reasons For Service Cut-Off