Users' questions

How do I find my magicJack PIN number?

How do I find my magicJack PIN number?

How do I find my magicJack PIN number?

  1. Account number: Found online in your Magic Jack account or by calling customer service at 1-844-866-2442.
  2. PIN number: Log into your online account, go to the manage log-in account tab, change the pin to a six-digit number.

How can I restore my magicJack to factory settings?

Answer

  1. Unplug the Magic Jack device from the USB port or USB hub to your computer.
  2. Turn off Majic Jack in your computer.
  3. Plug the Magic Jack device back into the USB port or USB hub which is connected to your computer.
  4. Restart Magic Jack on your computer.

How do I change my email address on magicJack?

If I change my email address, do I need to notify magicJack? Yes, you will need to login to your account at my.magicJack.com, hover over the Account Tab and select Manage Login. Here you will change the account email and password.

How do I get in touch with magicJack customer service?

To report an issue with a magicJack user, please send an email to: [email protected].

Can you port out a magicJack number?

Can I transfer or “port” my current telephone number to magicJack? Generally yes. You can bring your phone number to magicJack. Click here to confirm your number is able to be ported to magicJack.

Why does magicJack not work?

Try a different telephone and/or a different telephone cable. Disconnect the magicJack device and try it in the opposite configuration (move a computer-connected device to the router, or router-connected device to the computer) Try a different USB port on the computer.

How do I troubleshoot my magicJack plus?

  1. Lower the volume on your telephone.
  2. Unplug your magicJack from the power source.
  3. Wait 30 seconds before plugging your magicJack back in.
  4. Unplug your magicJack and turn your modem and router (if applicable) off.
  5. Try using a different telephone with the magicJack.

How do I deactivate magicJack?

a.. YOU MAY CANCEL YOUR SUBSCRIPTION AT ANY TIME IN YOUR ACCOUNT SETTINGS AT www.magicjack.com/myaccount OR BY CONTACTING PREMIUM SUPPORT AS SET FORTH IN SECTION 7.

How do I check my magicJack account?

Yes, you will need to login to your account at my.magicJack.com, hover over the Account Tab and select Manage Login.

How do I recover my magicJack account?

Simply enter the phone number or email address that was registered when setting up the account. Click on the link that asks “Forgot Password?” and wait for two or three seconds to receive a magicJack email. This email will contain the original password.