Users' questions

Can I exchange my phone at Verizon after 14 days?

Can I exchange my phone at Verizon after 14 days?

Defective Exchange: Per Verizon Wireless’ Defective Exchange Program, defective wireless devices may be exchanged in-store within fourteen (14) days of purchase. After 14 days, defective devices may be exchanged or replaced by Verizon Wireless through the mail, direct to consumer.

Does Verizon pull your credit for a new phone?

Verizon Wireless requires a credit check if you’re a new customer or you’re adding a new line to your service, not just upgrading your phone, and it’s possible your deposit may be as high as $1,000 per line.

Do I have to switch SIM cards when I get a new phone Verizon?

The Verizon 4G LTE SIM or 5G SIM card contains all of your subscriber information, so the SIM card is portable and can be used in any compatible Verizon certified device. However, when you purchase a new device we recommend that you use the new SIM provided to ensure the best network experience.

How long does Verizon give you to return a phone?

within 30 days
You may return or exchange wireless devices and accessories within 30 days of purchase. A restocking fee of $50 applies to any return or exchange of a wireless device (excluding Hawaii).

Does Verizon phone have insurance?

Most cell-phone carriers also offer pure insurance products that cover loss and theft. The plans are generally in effect as long as you keep paying the monthly fee. AT, Sprint, and Verizon sell coverage provided by insurance company Asurion; T-Mobile’s plan is run by Assurant.

Does Verizon replace phones?

If your Verizon device is lost, stolen, damaged, or malfunctioning, you may be eligible for a replacement if you are enrolled in device protection. Your plan may provide replacement, repair, and/or tech support for your mobile device. It covers issues that aren’t covered by the manufacturer’s warranty (e.g., loss, theft, or physical damage).

What is the Verizon protection plan?

Total Mobile Protection from Verizon is a device insurance plan available exclusively from Verizon. If a customer loses or breaks their phone, or if their phone is stolen, Verizon ships them a replacement phone the next day.

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