How do you map a patient journey?

Mapping patient journeys

1. Talk to clinicians to build a map of the steps involved in the treatment, to be used as a framework to build experiences around.
2. Get information about patient journeys from their experiences, and what they want to achieve at the end of their patient journey.

What is process mapping in healthcare?

Healthcare process mapping is a new and important form of clinical audit that examines how we manage the patient journey, using the patient’s perspective to identify problems and suggest improvements.

What is NHS process mapping?

Process mapping enables you to create a visual picture of how the pathway currently works, capturing the reality of the process, exposing areas of duplication, waste, unhelpful variation and unnecessary steps.

How do I create a process map for healthcare?

Creating a Process Map Step by Step

1. Select the process and define the scope.
2. Identify stakeholders and engage frontline staff.
3. Conduct a brainstorming session with sticky notes.
4. Validate the draft process map by walking the gemba.
5. Finalize the process map into an electronic version.

How is healthcare process mapping the patient journey?

Healthcare process mapping is a new and important form of clinical audit that examines how we manage the patient journey, using the patient’s perspective to identify problems and suggest improvements. 1 2 We outline the steps involved in mapping the patient’s journey,…

What do you need to know about process mapping?

Process mapping requires a planned approach, as even apparently straightforward patient journeys can be complex, with many interdependent steps. 4 A process mapping exercise should be an enjoyable and creative experience for staff.

How is the patient journey mapped in endoscopy?

The team drafts a map of the current endoscopy journey, using repositionable notes on the wall. This allows team members to identify the start (admission to the unit) and completion (discharge) points and the locations thought to be involved in the patient journey.

How is a read counted in process mapping?

A ‘read’ is counted each time someone views a publication summary (such as the title, abstract, and list of authors), clicks on a figure, or views or downloads the full-text. Learn more Process mapping enables the reconfiguring of the patient journey from the patient’s perspective in order to improve quality of care and release resources.