What questions do mystery shoppers ask?

What questions do mystery shoppers ask?

Consider how mystery shopping is supposed to work….Employee Behavior Questions

  • When you entered the store, did an associate acknowledge you within 30 seconds?
  • Approximately how many other customers were in the store while you were shopping?
  • When you were greeted, what was said?
  • Did the associate/team member smile?

What should I write in a mystery shopper application?

Keep your writing sample objective. Tell what happened, but do so without the drama. Don’t say something such as, “This was the worst customer service I have ever seen!!!!” Tell the story of what happened during a recent customer experience.

What should I look for when mystery shopping?

Mystery shopping jobs typically include: A list of questions to ask in store. What photographs to take. Details of things to watch out for and to take a mental note of (e.g. cleanliness, lighting, if you were greeted as you walked in) When you should have your written report submitted by.

What is a mystery shopper survey?

A pretend customer (the mystery shopper) has to verify if the store or brand complied with certain standards. The experience of the final customer is replicated to evaluate product display, staff expertise, and courtesy or visual effect, for example.

How do you get a mystery shopping report?

How to write a good mystery shopper report

  1. Stay on topic. The client only cares about the job that they are paying you to do.
  2. Get the names of staff and products right.
  3. Show don’t tell.
  4. Stick to the clients requirements.
  5. No unimportant details.
  6. Write in complete and clear sentences.
  7. Proofread.
  8. Edit.

What makes a good mystery shopper?

As you can see, it takes a certain set of skills and personality traits to be a good mystery shopper. Those people who are detail oriented, enjoy shopping, are timely, flexible, organized and can be objective are the kinds of people who make great mystery shoppers and do well in the industry over time.

How much money can you make mystery shopping?

Most mystery shoppers are paid by the job and not by the hour. Shoppers may earn $8-$10 for a simple assignment, up to $20, $50, $100 or more. In some cases, they are not paid but will be reimbursed for certain expenses.

Can you do mystery shopping full time?

Don’t apply for mystery shopping jobs that guarantee you can make a lot of money. Only scammers make these guarantees. And only scammers say that you’ll be able to quit your job and do this full-time. Mystery shopping jobs are typically part-time work and don’t usually pay enough to replace a full-time job.

Are there multiple choice questions on mystery shopping?

There may also be multiple choice questions where shoppers must choose the most appropriate response. Some mystery shopping companies make the questionnaire available to shoppers before beginning a job, which is very useful as it give shoppers guidance on what to look out for.

What does it mean to be a mystery shopper?

If you’ve never heard of a mystery shopper before, it’s a person who is paid to act like a regular, everyday shopper, then provide feedback on their experience. Reputable mystery shopping companies give secret shoppers a list of tasks to complete, such as asking specific questions about a product or receiving a service (for example, an oil change).

What are the different types of mystery shopper checklists?

Also called mystery shopper forms, mystery shopper checklists typically cover multiple areas of an establishment such as customer service, cleanliness, product quality, overall layout, and compliance with safety regulations, service guidelines, and business procedures.

Why do you need a mystery shopping survey?

Your mystery shopping survey questions should reflect the entire customer journey. This means you need to uncover even the smallest problems and opportunities to yield data, bucket and analyze over time to reveal subtler issues and growing trends. Survey responses should be easily quantifiable, leaving little room for assumption.