What is Oracle Premier Support for Systems?

Oracle Premier Support for Systems provides hardware service for your Oracle server or storage system within two hours. 1 Our highly trained technicians leverage their experience, Oracle diagnostic tools, and parts to quickly troubleshoot and resolve system issues.

What does Oracle support include?

Technical support is provided for issues (including problems you create) that are demonstrable in the currently supported release(s) of an Oracle licensed program, running unaltered, and on a certified hardware, database and operating system configuration, as specified in your order or program documentation.

When customers purchase Oracle Premier Support which service is included at no additional charge?

Oracle Platinum Services provides remote fault monitoring with faster response times and patch deployment services to qualified Oracle Premier Support customers—at no additional cost. When does Extended Support for Oracle Database 11.2. 0.4 expire? 9 How will the end of Extended Support on Oracle Database 11.2.

What are the three types of support offerings that Oracle has available for its customers?

Simple, predictable, flexible, and the most comprehensive support policy available, the Oracle Lifetime Support Policy helps drive your business success. Oracle’s industry-leading support policy covers your entire technology environment, from database to middleware to applications—an industry first, only from Oracle.

What do you need to know about Oracle Premier support?

Premier Support for Systems provides the essential services and resources your business needs to maintain the availability of your systems and the business applications they support. You’ve made a significant investment in Oracle systems.

What are the technical support policies for Oracle?

Oracle Software Technical Support Policies. The Oracle Software Technical Support Policies document below is the primary document used to communicate Oracle’s software support policies. These policies include Oracle’s software support terms, as well as provide a description of Oracle’s software technical support levels.

What kind of support do I get from Oracle?

With Oracle Premier Support for Systems, you can expect the highest level of fully integrated support for your Oracle servers and storage systems. For qualifying mission-critical systems, you can opt for additional assistance through Oracle Business Critical Service for Systems.

When does Oracle end support for applications unlimited?

Applications Unlimited is Oracle’s commitment to continuous innovation while also providing a commitment to offer Oracle Premier Support through at least 2032. Oracle Premier Support for Systems provides the essential services and resources you need to maintain the availability of your systems and the business applications they support.