How do I report a BT phone line fault?

The easiest way of knowing that BT is going to do something regarding your fault is contacting them over the phone on the number 0800 800150. When you call this number you can explain the problem you’re having and they can let you know whether or not there is a fault in the area, or it’s something else.

How do you check if there is a fault on your phone line?

Plug a working phone (not cordless) into the main phone socket (this is usually where the phone line enters your premises). See if you can make calls from it. If you can make calls, the fault is likely to be with one of your pieces of equipment. Plug in your pieces of equipment one by one.

How do I check my BT phone line?

Once you have your telephone connected to the BT test socket dial 17070. You will reach BT’s line test facility. Choose option 2 from the menu presented – “Quiet Line Test”. If your telephone has the option, put it on mute.

What to do if you have a problem with your BT phone?

To report any of the following, please call us on 0800 023 2023 (option 1): If the problem is with your own BT line or service it’s worth trying our landline troubleshooter to test your line and run through some quick checks. If we can’t find a fault or fix the problem online, we’ll give you the option to book an engineer appointment.

How can I report a fault to BT?

What can we help with? How can I report a fault to BT? How can I report damage to BT cables, poles, cabinets or manholes? Need more help?

How to find your BT landline phone number?

Finding your landline number. 1 Look on your recent bill. 2 Call your mobile from your landline phone to see the number displayed Compensation for loss of service.

How can I report damage to BT cables, poles, cabinets or?

To report any of the following, please call us on 0800 023 2023 (option 1): Damaged underground cables (typically caused by mechanical diggers in built-up areas) If the problem is with your own BT line or service it’s worth trying our landline troubleshooter to test your line and run through some quick checks.