Who are the owners of Zappos.com?
When did Zappos change to a Holacracy model?
One of the biggest changes for Zappos occurred when the company shifted to a Holacracy model in 2013. Instead of using the traditional top-down organizational system, Zappos wanted to encourage innovation and empower employees by flattening the structure and distributing power.
Who is the Senior Director of customer loyalty at Zappos?
When Rob Siefker, now the Senior Director of Customer Loyalty, started representing the company at conferences years ago, he estimates only 10% of people had heard of Zappos. Now that number is around 99%, and the company has become a model of how to create a customer-obsessed culture. However, the road to Zappos’ success wasn’t without hiccups.
What are the core values of Zappos.com?
Zappos’ core values include things as “Deliver WOW through service, “Create fun and a little weirdness” (we definitely experienced the weirdness during the introduction dance) and “Be humble”. Every year Zappos produces a culture book around their values in which a variety of employees share stories about their culture and work environment.
What kind of bonuses do Zappos give out?
A Zappos employee can, for example, give away a $50 bonus to any colleague who, according to him or her, is living one of the core values. Besides, call center employees are focused on actually helping customers, not on selling stuff.