How do I refresh my Ticketmaster app?

As the on sale time gets closer, you will want to hit Refresh on your browser (or simply hit F5, which is typically the Refresh shortcut), but do not refresh too fast or Ticketmaster will lock you out for 24 hours. Every few seconds refreshing should work.

How long does a Ticketmaster queue take?

Ticketmaster has a queue which you absolutely want to be in. I usually log in and wait about thirty minutes before tickets go on sale. When you log in, find the concert you want to attend, and click More Info. This will take you to a countdown clock.

Why does Ticketmaster queue take so long?

If a popular event goes on sale, it can become very busy on our site before the start of the sale. To manage all that traffic in the right direction, a temporary queue is being set up. When the sale starts, the queue is refreshed and starts again. Now you are in the final queue to buy tickets.

Is the Ticketmaster queue random?

When ticket sales start, the temporary queue is refreshed and everyone who is in queue is assigned a random place. Then the final queue starts for buying tickets. In other words, it does not make sense to wait for our site already hours in advance. You are welcome, but it does not guarantee you a spot in the front row.

What happens if you hit refresh button on Ticketmaster?

Hitting the refresh button means you’ll lose your place in the queue and, as frustrating as it can get, patience is the only way to win this game. Ticketmaster is equipped with sophisticated systems that are designed to manage and process ticket purchases as quickly as possible.

How do I request a refund from Ticketmaster?

After submitting your request, your refund will be processed to the original method of payment used at time of purchase, once funds are received from the Event Organizer. Please note that, for canceled events, no action is required to receive your refund.

How to stay ahead of the countdown on Ticketmaster?

Stay ahead of the clock and check out these countdown tips and tricks. When waiting on an event page for the countdown to end, do not refresh the page. The page will automatically refresh for you, allowing you to purchase your presale or onsale event tickets.

When to contact fan support for Ticketmaster?

Chat or Email with Fan Support Monday – Sunday 9am-9pm Eastern time zone. If you are unable to locate your order in your account, click here for further instructions. What does it mean if my event is canceled?